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Articles in category: CRM
How To Make Your Field Workforce Truly Mobile
From utility and telecommunications professionals, to engineers, retail associates and professional services, field service workers are more than just what you think of in terms of a typical cable person. Field service professionals can work in a variety of industries and because of their offsite work style, going mobile can do more than just provide convenience.
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5 Changes Needed For Best-in-Class Customer Service
We can easily blame the lack of executive support, high turnover and under-skilled, poorly-trained employees for less-than-stellar customer service; certainly these issues are notorious contributors to failure.
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Gartner: CRM Software Top Priority for IT Spending in 2013-14
CRM software will be the top priority for additional spending on enterprise applications around the world this year and next, according to newly released data from analyst firm Gartner. The category edged out ERP (enterprise resource planning), which took up the second-highest spot, with office suites coming in third, according to Gartner.
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Mentions: Australia India Salesforce.com
Emerging IT Trends: Moving from Transactions to Digital Customer Relationships
Business success has always been built on relationships. Just a few generations ago, consumers were often friends, or at least neighbors, of the local grocer or pharmacist. But that model changed, first with large-scale industrialisation and then with the introduction of IT. Over the last few decades, consumers in general have been treated with greater indifference and far less personal attention.
But the pendulum is swinging back. Technology is finally at a point where buyers can be treated like individuals again. Consumers are more than faceless transactions, more than a cookie file or a demographic profile; they’re real people with real differences. Digital transactions are giving way to digital relationships
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Mentions: Accenture
3 Habits for Successful Mobile App Development
Mobile application development investment is rapidly growing, and will continue to be a differentiator in customer and consumer facing business strategy for the next 5 years. What are you doing to protect your investment?
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Mentions: ZDNet
Cloud, SaaS dominating tech industry acquisitions
The overwhelming priority for mergers and acquisitions appears to be centered around cloud computing and Software-as-a-Service, based on a new report from Ernst & Young. Plenty of new mergers and acquisitions in the tech industry are reported about on a daily basis, but the market has been dominated by cloud computing and Software-as-a-Service businesses, according to Ernst & Young.
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Mentions: Oracle San Francisco ZDNet
SAP to Acquire Ticket-Web
By enhancing SAP Business Suite software, the SAP Business ByDesign solution and the SAP Business One application with club and stadium management functionality, SAP could offer robust ERP solutions tailored specifically for management of sports and events.
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Anarchy in Enterprise Software: The Revolution of Tier III ERP Vendors
Explore ERP Software Selection
Much skepticism and uncertainty has clouded the ERP industry for the last several years. Bloated and ineffective implementations, high risk, ERP failures, lawsuits and cumbersome software have given many ERP vendors somewhat of a black eye over the last several years. In the midst of it all, however, Tier III ERP vendors are making significant inroads in the market.
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Top Trends in Business Intelligence in the Year Ahead
In the last year, many people seem to want to give a sexier name to business intelligence, whether "business analytics" or "big data." To me, it’s still just business intelligence, that illustrious, top-ranked technology that can help companies boost revenues, improve customer service, or control costs, by making better decisions, faster. So whatever you want to call this category, here are my predictions for the top BI trends for 2013, and a look back on highlights of 2012.
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Retail Innovator Crocs Gives Old Platform “the Boot” in Favor of SAP
Explore ERP Software Selection
SAP announced that Crocs Inc., a world leader in innovative casual footwear for men, women and children, is implementing the SAP Apparel and Footwear application to replace a legacy ERP system. Implementation is already underway and will help give Crocs complete control of its global supply chain.
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Mentions: SAP
Why the Utilities industry must address service quality in customer relations
In a recent survey, nearly 1 in 4 customers who contacted a utility company in the preceding 12 months said they were dissatisfied with the way in which they had been dealt with. This compares to 16% for those who contacted a financial services company and 17% for those who contacted a retailer.
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SAP Third Party – Indirect Usage Licensing
For those who may not be aware, SAP is not the first company to require user licenses for third party or “indirect usage.” It is becoming more commonplace and some companies are quite aggressive with it. This follow up to last week’s post on SAP Third Party – Indirect Usage Licensing.
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Cut Costs By Moving to the Cloud
In this uncertain market, you’re not alone in trying to cut costs – as the widespread shift from on-premise to on-demand solutions would seem to indicate. Cloud’s affordability has become as attractive as the productivity upswing it offers.
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Mentions: Microsoft
Next generation Sap Crm has arrived
In a week where the SAP CRM world has taken a significant step forward, I knew I had to write something.
I was actually re-reading Steffen Schwark's blog - A consolidated application architecture based on SAP HANA - whilst at the same time thinking about how SAP CRM architecture has been blown apart. I think the way I reconcile the two is that there is a technical way that you can think about how SAP CRM fits together. The following is more of a business view of how the SAP CRM solution can be created and used.
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Mentions: SAP
SAP debuts Financials OnDemand
Explore searchsap.techtarget.com
SAP announced it is finally wading into the SaaS financials market with its new SAP Financials OnDemand.
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SAP Redefines Enterprise Social Software With New Cloud Offerings
PALO ALTO, Calif. - October 31, 2012 - As companies catch on to the potential of enterprise social software to drive business results throughout the organization, vendors are competing to deliver the next evolution of solutions. With a pedigree of being a leading enterprise software vendor, SAP AG (NYSE: SAP) today unveiled its social strategy to transform how business people connect, engage and transact with customers, colleagues and partners. By infusing social and collaborative capabilities i
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Rethinking Analytics for the Enterprise
Explore The Decision Factor Blog
In the last post, I shared some research showing there is still a gap to close with analytics in most organizations still being the domain of experts rather than a what the Tapscott Group – founded by Don Tapscott who is one of the world’s leading authorities on innovation, media, and the economic and social impact of technology – call a ‘social enterprise’ – a vibrant ecosystem where all team members actively participate in collecting and acting upon information.
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Mentions: SAP
SAP Business One puts Henkel Kenya one step ahead
Henkel Kenya turned to SAP Business One to help modernise its operations and conform to the Henkel culture of innovation and participation. The introduction of SAP Business One has allowed Henkel Kenya to report, in real time, on all aspects of its operations, enabling informed decision-making, improved financial controls and enhanced materials requirements planning (MRP).
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Accenture outlines emerging technology trends at CIO Workshop
Context-based services are part of a wave of emerging technology trends that will impact enterprise IT, according to a leading Accenture executive. One example of context-based services is the mobile marketing and rewards app shopkick, said Gavin Michael, chief technology innovation officer, Accenture. Michael was speaking at the CIO Workshop organised by Accenture and Information Technology Management Association (ITMA) on Tuesday 17 July in Singapore.
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Mentions: Accenture
Top ten outsourcing tips - Raconteur - Raconteur
As companies look to scale back expensive in-house operations, outsourcing is once again appearing as an attractive option for businesses, large and small. But there are many pitfalls along the way. Nick Martindale speaks to executives from ten companies with experience of putting outsourcing projects into action Ensuring the full range of activities for the process being outsourced is covered by an appropriate business agreement is essential, says Anoop Sagoo, Accenture’s business
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4most opens PE office
Explore Marketing and Media in South Africa
Pretoria-based 4most, the SAP Business One software solutions supplier and implementer, has opened an office in Port Elizabeth to establish a permanent presence in the Eastern Cape following signs of commercial and industrial growth in the province. Eugene Olivier, business development director of 4most, said the new provincial office will be officially launched in September and is being run by Braddon McCleland.
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Building a foundation with SAP Data Services
Explore searchsap.techtarget.com
In this SAP Press book chapter excerpt, learn how to build a strong data foundation using the functionality in the SAP Data Services package.
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Cloud or not, purchasing CRM business SaaS apps is not for the line of business manager alone.
The common thinking was that Software as a Service, or applications procured as a subscription in a Cloud Model, were going to be faster, better, and less expansive than their primitive on premise analog. The operating word here is ‘analog’ as in ‘apples to apples’ – the same depth of functionality, the same disciplined development [...] (Read Full Article)
Mentions: Gartner Research
The Technology Innovation Imperative for Banks
Low customer loyalty, fierce competition and a continually evolving digital landscape are key challenges facing the banking industry today. Leading retail banks are increasingly turning to technology innovation as a way to keep up with consumers and stand out in the market. According to the Accenture High Performance IT Survey, 22 percent of bank CIOs believe their technology teams already play a proactive role in driving innovation—but 55 percent would like to see that happen.
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Mentions: Accenture
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