Category: CRM

Ever since SAP released it's own packaged offering for Social media Sentiment Analysis including the integration with SAP CRM, I have been slightly sceptical about its chance to be widely rolled out to customers.

Understanding the needs of your customers is at the heart of any successful business, but how do you achieve that when you have millions of customers? One way is through effective communications. If you target messages and communications based on customer information that resides in your current systems, you’ll discover great opportunities for increasing customer satisfaction and generating value. Most organizations realize that they need high-quality data to run their business applications, but few appreciate the importance of the unstructured content flooding their systems. In fact, the applications employed by most organizations for customer relationship management, enterprise resource planning, and supply chain management handle structured, transactional information, such as addresses, customer numbers, and order numbers very well.

Thanks to built-in configuration, this mobile application may be used for various purposes in many industries: With citizens, employees, suppliers, customers. Advantages: Integration with ERP notifications or CRM cases, customer-specific branding and ease of use promote rapid user adoption, quick implementation. Pre-condition: ERP 6 or CRM 7.01.

With enhancements to FloorPlan Manager framework in Web Dynpro ABAP, we would be able to use Business Object Layer to build applications, does this sound familiar to existing SAP CRM Web Client UI framework. What would be the road ahead for UI enhancements in SAP CRM Web Client and Web Dynpro based applications?

SAP and Sybase have unveiled the next wave of mobile apps for business, and announced the introduction of an SAP Store for mobile apps, at SAPPHIRE NOW and SAP TechEd in Madrid. Among the new apps are the SAP Electronic Medical Record mobile app, which provides instant access to patient records in the healthcare environment; 2.0 versions of the SAP Field Service, CRM Sales and Retail Execution apps; SAP Citizen Connect, for communication between citizens and government; SAP Strategy Management mobile app and SAP BusinessObjects Mobile software for mobile analytics; and for mobile workers, the SAP Transport Notification and Status, Transport Tendering, GRC Access Approver and GRC Policy Survey mobile apps. The app store, to be accessible via a website and initially through an on-device app for iOS, with versions for Blackberry, Android and other operating systems to follow, will make it easy for enterprise-based customers to access apps quickly. With SAP apps and certified apps built by the broad SAP partner ecosystems available through the app store, customers will initially be able to download and evaluate the apps before they buy, with plans for SAP to enable direct purchase via the SAP Store soon. Moving forward, SAP expects ...

SAP Primary Support Twitter channel is the best way to get the news, notes and all the info from SAP Support!

Get your hands-on experience now: SAP Citizen Connect is a mobile app enabling citizens to conveniently and quickly report issues in the public realm. Citizens receive status updates on the issues they reported. Citizens can now download the app from the Apple iTunes App Store. Search for "SAP Citizen Connect". Activate "Sample Data".

Do you ever wonder how to make the connection between the standard links that you click in the SAP CRM WebClient UI and the view that the link points to within the Business Server Pages Component Workbench? I'll share with you a quick and easy way to trace the links.

As a consultant, we commonly come across requirements where we are required to add / delete / read / replace messages on the Web UI or to use them to navigate to a view; messages are also used to add any business logic to be performed by subscribing to a message. SAP CRM provides different ways of working with messages based on the requirement such as scope of the message, severity, user who should be allowed to see the message and attaching messages to object types. In this article, we would see different ways of processing messages and how does framework handle them.

Sometimes remote ABAP debugging can be a time consuming activity. With various factors such as system time-outs, causing delays and frustration. The ability to save test data to transaction SE37 is a great feature of the New ABAP Debugger.

Sometimes remote ABAP debugging can be a time consuming activity. With various factors such as system time-outs, can causing delays and frustration. The ability to save test data to transaction SE37 is a great feature of the New ABAP Debugger.

It was assumed that the CRM SaaS market would be a zero sum game. Success of Microsoft would come at the expense of market share leader salesforce.com. However, there is evidence to the contrary. Two specific market events directly go against the prevailing wisdom that Microsoft’s gain would be Salesforce.com’s loss, or vice versa.

Tool tips showing at glance information of a particular object is one quick and easy time-saver that you can use in a web application. Ever wondered just hovering mouse on a link in your CRM UI will show the entire relationship linkage of an Account in the tool tip. This blog is about my experiences of building a content rich tool tip using jQuery in CRM UI.

It's impossible to ignore the phenomena of social media. However, the extent to which insurers are adapting to and embracing social media with their customers varies enormously, despite the opportunites presented.

Building positive relationships with thought leaders, customers, and vendors is critical to every organization’s success. With the popularity of social media, we now have the amazing ability to foster these relationships in new ways. Sharing information via social media is the easy part—we can tweet about an upcoming event on Twitter, generate a conversation on Facebook, blog about the latest trend, or post an instruction video on YouTube. But listening to feedback can be more challenging—requiring companies to implement new solutions or extend existing information management frameworks to discover insights.